Customer Care

FAQs


I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

Follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via email.


WHAT PAYMENT METHODS DOES BoozeBud ACCEPT?

We accept Visa, Mastercard and American Express cards.


IS IT SAFE TO USE MY CREDIT CARD ONLINE WITH BoozeBud?

Your personal online security is important to us. All orders are processed through a secure checkout system provided by Braintree Payment Solutions and we use SSL encryption technology to store and safely transmit your personal and credit card information through our systems. Braintree is owned by Ebay and is a validated Level 1 PCI DSS Compliant Service Provider and a member of Visa's Global Compliant Provider List and MasterCard's SDP List.


HOW ARE MY SHIPPING COSTS CALCULATED?

We deliver Australia wide using a network of courier companies. Delivery timeframes and cost are calculated on checkout and vary depending upon your location. Shipping is charged per order and is displayed on checkout on the "Confirm Your Order" page. Or to view the delivery costs for your particular area, view our Delivery Information.


CAN I SHIP TO MULTIPLE ADDRESSES?

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.


HOW SOON WILL I RECEIVE MY ORDER?

Delivery timeframes vary depending upon your location. The estimated timeframe for your order is displayed on checkout on the "Confirm Your Order" page, or you can look up your location in our Delivery Information. You'll receive a link to track your order from our courier partners once your order has been shipped.

Your order may contain items from different suppliers and locations. If this is the case, your items will arrive separately and likely at different times.


WHAT DO I NEED TO DO TO ACCEPT THE DELIVERY?

In order to comply with liquor laws an adult over the age of 18 years must be present to accept the delivery and may be required to present appropriate identification. You may provide specific delivery instructions, including authorisation for the beers to be left at your address, during the checkout process. Unfortunately there are certain scenarios where a courier company may be legally unable to leave your beers under Australia’s liquor laws. Should this occur, the courier company will leave you a notice detailing how you can obtain delivery of your beers.


CAN I RETURN OR EXCHANGE AN ITEM?

We do not accept returns and exchanges. In the event you receive goods that are damaged or faulty, please contact us and we will refund the value of the damaged goods. We reserve the right to require proof that the goods were damaged or faulty.


WHAT HAPPENS IF MY BEERS ARE DAMAGED IN TRANSIT?

In the event you receive goods that are damaged or faulty, please contact us and we will refund the value of the damaged goods. We reserve the right to require proof that the goods were damaged or faulty.


NEED MORE HELP?

For any further questions please contact us or email us at info@BoozeBud.com.