Customer Care

Club Member Information


WHEN WILL MY BEERS ARRIVE?

Sign up by the end of the month for next month's delivery, which occurs during the middle of the month. You will then receive your beers every month or quarter depending upon your subscription preference which you can change at any time in your account.


WHEN IS PAYMENT CHARGED?

Payment is charged on the 1st of the month and will continue every month or quarter until cancelled. Your subscription can be placed on hold at any time in your account settings.


WHAT BEERS WILL I RECEIVE?

We feature a mixed case from a new Australian craft brewery every month. We do all the work to help you discover Australia’s best craft beer! Each month we will choose one or two of our favourite Australian craft breweries, pack a mixed case of 16 bottles from their range of beers and deliver them to your door for you to enjoy.


WHAT DO I NEED TO DO TO ACCEPT THE DELIVERY?

In order to comply with liquor laws an adult over the age of 18 years must be present to accept the delivery and may be required to present appropriate identification. You may provide specific delivery instructions, including authorisation for the beers to be left at your address, during the checkout process. Unfortunately there are certain scenarios where a courier company may be legally unable to leave your beers under Australia’s liquor laws. Should this occur, the courier company will leave you a notice detailing how you can obtain delivery of your beers.


HOW DO I CANCEL OR PUT MY SUBSCRIPTION ON HOLD?

Your subscription can be placed on hold at any time in your account settings.